DELIVERY
DELIVERY
DELIVERY AND SHIPPING POLICY
1. DELIVERY SCOPE
Currently, delivery services are available in Hong Kong, mainland China, Taiwan, and Macau. For other regions or countries, please contact customer service for inquiries.
2. FREE SHIPPING OFFERS
Hong Kong and Macau regions:
Free SF Express delivery for a single order of HK$250 or more.
For orders under HK$250, a flat shipping fee of HK$50 will be charged.
Non-Hong Kong and Macau regions:
Free delivery for a single order of HK$800 or more.
For orders under HK$800, a flat shipping fee of HK$120 will be charged.
3. REMOTE AREA DELIVERY ARRANGEMENTS (PLEASE NOTE)
All orders from our company are delivered via SF Express. For remote areas within Hong Kong, we will follow SF Express's delivery schedule, which may incur additional delays, but no additional surcharge for remote areas will be applied.
For the definition of remote areas and specific delivery times, please refer to the latest announcements on the official SF Express website. Common remote areas include, but are not limited to:
•Islands District: Lamma Island, Cheung Chau, Peng Chau, Lantau Island (excluding Tung Chung, Airport, and Disneyland), Mui Wo, Tai O, etc.
•Parts of New Territories: Sai Kung, Clear Water Bay, Ma Wan, Discovery Bay, etc.
•Parts of Hong Kong Island: Stanley, Shek O, etc.
Note: The definition of remote areas is subject to the official announcements of SF Express. If you are unsure whether your address is considered a remote area, please contact us before placing an order.
4. DELIVERY TIME
After order confirmation and payment, we generally arrange shipment within 1 to 5 business days. Actual delivery time depends on SF Express's arrangements, usually 1 to 3 business days after shipment. Remote areas may require additional time; please refer to official SF Express information for details.
During public holidays and severe weather conditions (such as Typhoon Signal No. 8 or above, Black Rainstorm Warning), delivery services may be delayed. We apologize for any inconvenience.
5. TRACKING ORDERS
After shipment, we will send an SF Express tracking number via email, allowing you to check the shipping status of your parcel at any time.
6. RECEIVING YOUR DELIVERY
•Please inspect the appearance of the goods upon receipt to ensure they are in good condition.
•If you find any obvious damage to the packaging or signs of tampering, please immediately notify the delivery personnel and take photos as evidence.
•Please note that if the product is found to have cosmetic damage after signing for it, it may be considered human-induced damage.