AFTER SALES SERVICE

1. Scope of Replacement

Within 7 days from the date of product receipt, if the product experiences functional failure or damage due to non-human factors, you may apply for a replacement with a new product of the same model.

2. Applicable Conditions

• The product must be in its original packaging, with all accessories and instruction manuals complete.
• The product's appearance must not show any signs of human-induced damage, including but not limited to scratches, dents, water damage, or drops.
• Valid proof of purchase (order number or receipt) must be provided.
• The application must be submitted within the 7-day period via email or customer service channels (based on the date of submission).

3. Exclusions Important

Replacement applications will not be accepted under the following circumstances:

• Damage caused by human negligence, improper use, self-modification, or dismantling.
• Damage caused by accidents, fire, floods, natural disasters, or other force majeure events.
• Normal wear and tear from regular use (e.g., battery aging, slight fading of appearance).
• Product serial number label has been torn, altered, or is unrecognizable.
• Beyond the 7-day replacement period.
• Products clearly marked as display items, defective items, or clearance sale items at the time of purchase.
• Personal hygiene products that have been unsealed and used.

4. Shipping Arrangements

All round-trip shipping costs for replacements shall be borne by the customer. Specific arrangements are as follows:

• Customers must send the product back to the company's designated address, with shipping costs paid by the customer.
• Shipping costs for sending the replacement product back to the customer's address will also be borne by the customer.
• Upon receipt of the returned product and confirmation that it meets replacement conditions, the company will arrange to ship the new product within 3 to 5 business days.

5. Replacement Process

1. Contact Customer ServiceWithin 7 days of receiving the product, contact us via email, providing your order number, a description of the product issue, and relevant photos or videos as proof.
2. Initial AssessmentWe will respond within 1 to 2 business days to confirm whether your application meets the replacement conditions.
3. Return ProductOnce confirmed, please send the product with its complete packaging and accessories back to our designated Hong Kong address.
4. Inspection and ReplacementUpon receipt of the returned product, we will conduct an inspection (approximately 1 to 2 business days). Once confirmed, a new product will be arranged for shipment.

6. Refund Policy

Unless the product remains unusable after replacement, or the purchased product has been discontinued and no alternative model is available, we do not offer refunds. Refund applications in special circumstances will be handled on a case-by-case basis and may incur reasonable administrative fees.