DELIVERY

DELIVERY AND SHIPPING POLICY

1. Delivery Scope

Currently, our delivery service covers Hong Kong, mainland China, Taiwan, and Macau. For other regions or countries, please contact customer service before placing your order.

2. Free Shipping Offers

Hong Kong and Macau:
Free SF Express delivery on orders of HK $250 o r m o r e . F o r o r d e r s u n d e r H K$ 250, a flat shipping fee of HK$50 applies.

Other Regions (non-Hong Kong and Macau):
Free delivery on orders of HK $800 o r m o r e . F o r o r d e r s u n d e r H K$ 800, a flat shipping fee of HK$120 applies.

3. Remote Area Delivery Arrangements (Please Note)

All orders are delivered via SF Express. For remote areas within Hong Kong, delivery follows SF Express's schedule and may incur additional delays; however, no remote-area surcharge will be applied.

For the definition of remote areas and specific delivery times, please refer to the latest announcements on the official SF Express website. Common remote areas include, but are not limited to:

• Islands District: Lamma Island, Cheung Chau, Peng Chau, Lantau Island (excluding Tung Chung, the Airport, and Disneyland), Mui Wo, Tai O, etc.
• Parts of the New Territories: Sai Kung, Clear Water Bay, Ma Wan, Discovery Bay, etc.
• Parts of Hong Kong Island: Stanley, Shek O, etc.

Note: The definition of remote areas is subject to the official announcements of SF Express. If you are unsure whether your address is considered a remote area, please contact us before placing your order.

4. Delivery Time

Standard delivery time is within 14 days of ordering (applicable to Hong Kong and Macau only). Other regions are shipped by sea, so transit time is longer and the actual delivery date depends on the arrangements of the logistics provider.

By placing an order, you are deemed to have read and agreed to the above terms.

5. Tracking Orders

Once your order has been shipped, we will send you an SF Express tracking number by email so you can check your parcel's status at any time.

6. Receiving Your Delivery

• Upon receipt, please inspect the goods to ensure they are in good condition.
• If you find any obvious damage to the packaging or signs of tampering, please notify the delivery personnel immediately and take photos as evidence.
• Please note that if cosmetic damage is found after the parcel has been signed for, it may be considered human-induced damage.